Privacy Policy
1. Introduction
Synaptyx AI Private Limited ("SynaptyX", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including SynaptyX Foundry and related platforms. By using our Services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We collect information in several ways:
Information You Provide
Account registration details (name, email, organization), documents you upload for processing, communication with our support team, and feedback or survey responses.
Automatically Collected Information
Device information, IP address, browser type, operating system, usage patterns, log data, and cookies and similar technologies.
Third-Party Information
Information from authentication providers (if you sign in via third-party services), analytics providers, and business partners.
3. How We Use Your Information
We use collected information to:
- •Provide, maintain, and improve our Services
- •Process and fulfill your requests
- •Communicate with you about updates, security alerts, and support
- •Analyze usage patterns to enhance user experience
- •Detect, prevent, and address technical issues and security threats
- •Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
With trusted third parties who assist us in operating our Services (cloud providers, analytics services).
Legal Requirements
When required by law or to respond to legal process.
Business Transfers
In connection with a merger, acquisition, or sale of assets.
With Your Consent
When you have given us explicit permission to share your information.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- •Encryption of data in transit and at rest
- •Access controls and authentication mechanisms
- •Regular security assessments and audits
- •Employee training on data protection
Note: While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.
6. Data Retention
We retain your information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy. We may also retain information to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we will securely delete or anonymize it.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal requirements.
Portability: Request a copy of your data in a portable format.
Objection: Object to certain processing of your personal information.
To exercise these rights, please contact us at corp@synaptyx.ai.
9. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes constitutes acceptance of the updated Privacy Policy.
11. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Last Updated: December 5, 2025