Cookie Policy

Last Updated: December 5, 2025

1. Introduction

This Cookie Policy explains how SYNAPTIX LTD, a company registered in England and Wales (Company number 15812805) and located at 7 Bell Yard, London, WC2A 2JR, England (also operating under the brand name "SynaptyX") ("SynaptyX", "we", "our", or "us") uses cookies and similar tracking technologies when you visit or use our services. Where required by law, we will ask for your explicit consent before placing non-essential cookies. Essential cookies do not require consent. This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use. For more information on how we process personal data, please see our Privacy Policy.

2. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website or use an online service. They help remember your preferences, improve your experience, and provide insights into how the Services are used. Cookies set by the website owner (in this case, SynaptyX) are referred to as "first-party cookies." Cookies set by parties other than the website owner are referred to as "third-party cookies." Third-party cookies may be used for analytics, performance, or functionality purposes depending on your consent preferences.

3. Types of Cookies We Use

We use the following categories of cookies on our platform:

Essential Cookies

Required for the operation of our Services (e.g., authentication, session management, security, file processing). These cannot be disabled.

Performance Cookies

Help us understand how users interact with our Services (e.g., pages visited, features used, response times, and error events). We may use first-party or third-party analytics and performance monitoring tools for this purpose. The information collected is aggregated and used only to operate, maintain, and improve the performance and reliability of our Services, not to build behavioural profiles or for targeted advertising.

Functional Cookies

These cookies allow the platform to remember choices you make (such as your username, language preferences, or display settings) and provide enhanced, more personalised features.

Third-Party Cookies

We may use third-party service providers (for example, analytics, performance monitoring, or operational monitoring providers) that place or access cookies or similar technologies on your device to help us understand usage, diagnose issues, and improve the Services. These providers are contractually required to protect your data and may only use it in accordance with our instructions and applicable law. We do not permit third-party advertising networks to set cookies through our Services.

Advertising and Tracking Cookies

We DO NOT use behavioral advertising cookies, tracking cookies for marketing or third-party advertising networks.

Analytics data collected is used only to operate, secure, and improve the platform.

4. Why We Use Cookies

We use cookies to:

•Authenticate users and secure access to the Services
•Maintain session continuity
•Improve performance and reliability
•Analyse usage trends and enhance the user experience
•Support troubleshooting and diagnostics

We do not use cookies to sell personal information or track users for advertising purposes.

5. Managing Cookies

You have several options for managing cookies:

Browser Settings

Most browsers allow you to block or delete cookies. If you disable cookies, some features of our Services may not function properly.

Analytics Opt-Out

You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

Consent Banner

Where required by law, you will see a cookie consent banner when first accessing our Services. You can manage, change, or withdraw your preferences at any time through that banner.

Important Note: Disabling essential cookies may limit or disable core platform functionality, such as authentication and file processing. Non-essential cookies can be disabled without affecting the basic operation of the platform; however, some features may not function as intended.

6. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in law, technology, or our practices. Updates will be posted on this page, accompanied by a revised "Last Updated" date.

7. Contact Information

If you have any questions about our use of cookies or this Policy, please contact us at:

📧corp@synaptyx.ai

🏢Synaptix Ltd (Company number 15812805), 7 Bell Yard, London, England, WC2A 2JR